New Allina Health 911 dispatcher training puts emphasis on mental health

[KMSP Fox 9, April 17, 2019] A first of its kind in Minnesota mental health training program for 911 dispatchers is trying to bring a more holistic approach to de-escalating people in crisis. Allina Health Emergency Medical Services is the first in the state to have all their employees certified.

Traditional training for most 911 dispatchers nationwide instructs the telecommunicator to ask basic questions like who, what, when and where – and to inquire about possessing any weapons.

Communications Director of Allina Health EMS, Jim Soukup, says this training encourages dispatchers to try and form a bond with the person.

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