Allina to employ hundreds at ‘customer experience center’ in Coon Rapids

[Coon Rapids Herald, October 30, 2018]

Allina Health has announced it will open a new “customer experience center” in Coon Rapids next year. The facility will centralize Allina Health call centers and integrate phone and digital capabilities into one location.

Located at 8880 Evergreen Blvd., Coon Rapids, the customer experience center provides more than 58,000 square feet of space that will be remodeled to accommodate the team in a facility with state-of-the-art technology, according to Allina. The center is scheduled to start taking calls by April 2019, with the remainder of the transition planned in phases throughout 2019.

By 2020 the center will employ up to 500 people.

Allina believes a dedicated customer experience center will make it easier to navigate the health care system and improve access to care and overall customer experience. Read the full story at www.hometownsource.com.